About

About Lee

Who you'll be working with

Lee Massimino

I’m Lee, founder of Jade Support Services. I’m passionate about helping businesses present themselves at their best by transforming everyday documents into polished, professional materials. With a focus on clean formatting and thoughtful design, I bring clarity, consistency, and impact to every page.

What began as a simple love for clean layouts and well-structured pages became something more when Lee founded Jade Support Services in 2007. With an exceptional eye for detail and a passion for clarity, she turned a niche talent into a trusted business dedicated to helping others present themselves at their best.

Since then, Jade Support Services has built a strong reputation for transforming everyday business documents into professional, polished materials that reflect the quality and credibility of the organisations behind them. Lee’s work blends clean, consistent formatting with a strong sense of visual structure, because when a document is poorly styled, disorganised, or outdated, it can overshadow the message and weaken its impact.

Clients include local and state governments, environmental, safety, and mining consultancies, as well as sole traders and small businesses across a wide range of industries. Regardless of size or sector, Lee is known for being reliable, responsive, and a genuine pleasure to work with.

Her work is grounded in four key values:

Confidentiality – Every document is treated with discretion and respect.
Professionalism – Clear communication, dependable service, and excellent outcomes.
Reliability – On-time delivery that clients can count on.
Care – Real attention to detail and a focus on getting things right.

Jade Support Services offers a three-tiered service structure tailored to different needs and budgets—from straightforward formatting to advanced document enhancement and custom template creation. [Click here to learn more about the service tiers.]

Whether it’s updating existing materials or developing full document systems from scratch, Lee’s goal is always the same: clear, consistent, well-structured documents that help your business shine.

If you’re looking for a dependable partner to bring polish, professionalism, and consistency to your documents, you’re in the right place. Lee is always happy to chat about how she can support your next project.

Additional Services

Lee’s services are not limited to document formatting; she also offers ad hoc business administration support. This includes a wide range of administrative tasks designed to streamline your operations and improve efficiency. While most services are provided virtually, Lee is available to work on-site for clients in the Brisbane area when needed.

Let's Connect

If you need assistance with projects or administrative tasks not listed on the services page, please don’t hesitate to contact Lee. She is always open to discussing potential opportunities and solutions to meet your needs. Whether it’s a one-time project or ongoing support, Lee is dedicated to helping your business succeed.

Testimonials

Shared Successful Experiences

As a busy writing consultant I am often too time-poor when it comes to fiddly formatting tasks. I have come to rely on Lee to take those time-consuming tasks off my hands so I can concentrate on researching and writing document content. Lee is always willing to help out when timelines are tight and has even rescued me at times when she was supposed to be off duty. I have no hesitation in recommending Lee and Jade Support Services as a ‘go to’ business for providing timely formatting support.

Catherine Weaver

Principal, WordWeaver Writing Consultancy

I recently finished drafting a book. I had no idea how to meld the more than 40 Word and JPG files making up the manuscript into a single document to submit to a publisher. Fortunately, I turned to Lee for help. As if by magic, she produced exactly what the publisher required. What’s more, she did it quickly and at a reasonable price. Thank you so much, Lee, for coming to my rescue.

John Butcher

Historian

Thank you for your assistance in formatting the environmental document that I was working on for submission to the regulator. Your flexibility and prompt turnaround times enabled me to achieve some very challenging deadlines that had been set for the development of the sizable and complex report. I would be happy to engage your services for this type of work again in the future. Thanks again.

Damon Newling

Specialist HSE Rio Tinto Alcan

"You only get one chance to make a first impression

with your documents, make it count. Jade Support Services is your dedicated partner in achieving document excellence at every level, ensuring your materials always leave a lasting, professional impact."